Online Billpay
To register your account online or to pay your bill, click here
Customer Support
For billing, service requests and other inquiries use the following:
General Customer Service Number: (281) 367-5511
Customer/Billing Inquiries Email: General@MunicipalOps.com
For general phone inquiries, please contact our Customer Service department Monday through Friday from 8:30 a.m. to 5:00 p. m., with the exception of holidays.
Our payment hours are:
Spring Office
25003 Pitkin Road, Suite D600,
Spring, Texas 77386
Phone: 281-367-5511
Monday through Thursday from 8:00 a.m. to 5:00 p.m.
Friday from 8:30 a.m. to 5:00 p.m.
Katy Office
1825 N. Mason Road
Katy, TX 77449
Phone: 281-347-8686
Monday through Thursday from 8:00 a.m. to 4:00 p.m.
Friday from 8:30 a.m. to 4:00 p.m.
For after-hour emergencies, please contact our dispatch team at 281-367-5511.
Service Rates:
Water Rate
| $ 19.00 | Minimum Rate for Service |
| $ 0.50 | Rate per 1,000 gallons metered for usage above 10,001 gallons |
NHCRWA Fee
| $ 4.73 | Minimum Rate for Service |
| $ 4.73 | Rate per 1,000 gallons metered for usage above 1,001 gallons |
NHCRWA Fee
All Users shall be billed a monthly fee of $4.73 per 1,000 gallons of water used to collect sufficient funds to pay the well pumpage fees imposed on the District by the NHCRWA.
For more information regarding the NHCRWA Fee click here.
Notice About Confidentiality of Customer Information
Chapter 182 of the Texas Utilities Code as amended in 2021 by House Bill 872 provides that a government-operated utility may not disclose personal information (customer's address, telephone number, and social security number) in a customer's account, or any information related to the volume or units of utility usage or amounts billed or collected for such utility usage, unless the customer elects to allow such information disclosed.
The Utilities Code requires the District to provide notice of the customer's right to allow disclosure of his or her information. Therefore, if you wish to allow disclosure of your personal information, please contact the District Operator, Municipal Operations & Consulting, Inc., via telephone at 281-367-5511 or via email at General@MunicipalOps.com so they can provide you a disclosure form for you to complete and return.
NOTE: The District is allowed to disclose information in a customer's account record to federal, state, or local government officials; to District employees, officials and operations personnel; to consumer reporting agencies; to a contractor or subcontractor approved by and providing services to the District, the state, a political subdivision of the state, or the United States; or to any other provider of utility services.